Mission Travel Claims
What Type of Policy Do You Have?
Worldwide Liability — Brotherhood Mutual
You can initiate the claims process in one of the following ways:
- Contact your Brotherhood Mutual insurance agent.
- Call Brotherhood Mutual, toll-free, 877.511.1012.
- Report your claim online.
Faith Ventures
To report a Faith Ventures travel medical claim, you may:
- Email claims@faithventures.com
- Call 877.865.6877
After initiating the claims process, you will receive an email within one to two business days with a claim number and further instructions, including what documentation is needed to complete the claim. Please be aware, you must file a claim within 30 days of loss.
For more information, visit the claims page on FaithVentures.com.
To access Faith Ventures 24/7 emergency assistance, call:
- From within the U.S. or Canada, toll-free: 800.555.9095
- From outside the U.S. or Canada, collect: 603.894.4710
Things to know:
- Be sure to use the appropriate country code when calling (when calling the U.S., you will use 001).
- Trained agents will offer you the help that you need, including arrangements for emergency evacuation, transportation to medical facilities, location of the nearest safest hospital, and additional services.
- Locate your Insurance ID code for claims, found on the front of your Faith Ventures card. If you do not have your physical card with you or purchased an e-card only, please refer to your Faith Ventures Account email to view your e-card with your ID code. Contact Faith Ventures for help.
Kidnap & Ransom
To report a Kidnap & Ransom claim, contact Control Risks in one of the following ways:
- International number: 44.20.7939.8900 (24 hrs.)
- From the U.S., this number becomes: 011.44.20.7939.8900
If you are calling from the U.S. and are unable to dial international numbers, call 800.831.1985 (There may be a short delay before this number activates.)
Extended Operations — ACE
To report an ACE extended operations claim, please have the following information available:
- Policyholder name
- Policy number
- Type of loss
- Date of event
- Description of loss
- Insured contact name and details (phone, email, etc.)
- Third part contact name and details (phone, email, etc.)
- Any other pertinent information
You may send that information to ACE in one of the following ways:
- Email ACEClaimsFirstNotice@acegroup.com (for new claim reporting only)
- Fax 877.395.0131 (toll-free)
- Phone 800.433.0385 (during business hours); 800.523.9254 (after hours)
ACE 24-Hour Emergency Response Executive Assistance Services
For emergency medical, personal, travel assistance, emergency political evacuation, and concierge services:
- Executive Assistance, toll-free, inside U.S. and Canada: 800.766.8206
- Executive Assistance, toll-free, outside U.S. and Canada: IDD.800.0200.8888
- Executive Assistance collect calls outside the U.S. and Canada: 1.202.659.7777
- Where toll-free or collect calls are not available (outside the U.S. and Canada): IDD.1.202.659.7777
Not sure what type of claim you need to file?
Brotherhood Mutual’s mission travel team is available to help you Monday through Friday, 8 a.m. – 4:30 p.m., EDT. Call 800.876.4994 for assistance during regular office hours.