How We'll Handle Your Claim

 We Care About Your Ministry

At Brotherhood Mutual, we take customer satisfaction seriously and work hard to provide a positive experience for our customers. Claims satisfaction surveys show that 98 percent of responding policyholders say our service met or exceeded their expectations. That’s important to us, because we know that our policyholders need to focus their attention on ministry, not on their insurance claim.

Filing Your Claim

We can accept your information in one of the following ways:

  • Contact your Brotherhood Mutual agent.
  • Report online (only certain claim types)
  • For after-hours emergencies, call our emergency claims reporting line (1-800-933-1849). For all other inquiries during regular business hours, call our home office line (1-800-333-3371).
What We Need to Know

The first thing we’ll need is the type of claim you’re reporting:

  • Property
  • Liability
  • Commercial Auto
  • Workers’ Compensation
  • Foreign Missions & Travel

Next, we’ll collect some basic contact information, like your name and your role within the ministry. We’ll need to know the date the loss occurred, where it occurred, and a brief description of what happened. That’s all it takes to get the claims process rolling.

After You Submit Your Claim

We’ll assign your claim to an adjuster who will follow up within one business day to answer questions, collect additional information, and discuss service expectations. Your adjuster can provide information about deductibles, your policy coverage, and how to handle repairs. If you have immediate questions or needs, be sure to contact your Brotherhood Mutual agent.