Actions to Protect Colorado Customers During COVID-19 Crisis

The Colorado Division of Insurance released Bulletin No. B-5.38 directing insurance companies to make reasonable accommodations upon request for their customers during the COVID-19 emergency. Reasonable accommodations should include:

  • Suspension of non-payment cancellations.

  • Payment options to pay overdue premiums.

  • Waiving late payment fees or reinstatement fees. 

To make a request for reasonable accommodations, please call Customer Service at 1-800-380-5474.

The directive is designed to prevent individuals and businesses from losing coverage due to cancellation for the non-payment of premium during this unprecedented time. These accommodations are available for as long as the emergency is in effect or until the bulletin is rescinded, whichever is later.

How We Are Helping

You easily can see your account details and payment schedules by using My Account, Brotherhood Mutual’s customer portal. Register online by clicking on My Account.

Brotherhood Mutual has prepared multiple resources related to COVID-19, including solutions for ministry-specific problems. Visit for a complete listing.

Additional Resources

For More Information on COVID-19, please see the CDPHE website here:

For More Information or questions about your current coverage, please contact:

Colorado Division of Insurance
Consumer Services, Property & Casualty Section
1560 Broadway, Suite 850
Denver, CO 80202
303-894-7490 Toll-free (in state): 800-930-3745

Updated January 4, 2021

The information provided in this article is intended to be helpful, but it does not constitute legal advice and is not a substitute for the advice from a licensed attorney in your area. We strongly encourage you to regularly consult with a local attorney as part of your risk management program.