FORT WAYNE, IND., July 19, 2017: Due to record flooding in northeast Illinois, Brotherhood Mutual is offering additional safeguards to affected ministries, including an additional 60 days to pay policy premiums.
The grace period applies to affected policyholders in Cook, Kane, Lake, and McHenry counties, who received 3-7 inches of rain on July 12. The heavy rainfall caused flash floods, road closures, and significant flooding along the Des Plaines and Fox rivers.
The grace period runs from July 12 through September 30, 2017, but it may be extended for certain ministries whose circumstances warrant it. We hope that these measures, requested by the state insurance department, provide some peace of mind during a difficult time.
During this period, Brotherhood Mutual will not cancel any policy in the affected areas because of increased risk or late payments. However, policyholders will continue to receive regular billings.
Brotherhood Mutual’s customer service department will monitor policies in disaster areas to ensure that customers do not receive a cancellation notice before the grace period expires. This action is not a “waiver of premium.” It’s an extension of the grace period that would normally be in place when premiums aren’t paid by the due date.
Some policyholders in the affected areas may choose to pay their premiums as scheduled, either by mail or electronic funds transfer. In all cases, Brotherhood Mutual will work with policyholders as they repay premiums that would have been due during the 60-day grace period.
We’ll allow affected ministries at least 60 extra days to comply with any policy provisions that impose time limits. Examples include providing proof of loss, paying bills, submitting claims, and making repairs.
We will also consider exceptions to our normal policy or contract requirements when the flooding makes ministries unable to meet the requirements.
If you have questions, please contact your Brotherhood Mutual agent or call our customer service department at 1-800-333-3735.
Any customer with a disaster-related dispute or issue may file a complaint with the Illinois Department of Insurance. You can call their toll-free hotline at 1-866-445-5364 or file a complaint online.
Thank you for your interest in Brotherhood Mutual. We appreciate the opportunity to provide your church or other ministry with an insurance quote and will reply to your request as soon as possible.
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