That’s how we handle claims
We pledge to walk with you, treating your claim fairly and compassionately. We’ll keep you up to date at every step, and if you have a question, we’ll make every reasonable effort to respond within one business day. Our adjusters are trained, experienced, and ready to serve your ministry throughout the claims process.
You can initiate the claims process in one of the following ways:
To report a Faith Ventures travel medical claim, you may:
After initiating the claims process, you will receive an email within one to two business days with a claim number and further instructions, including what documentation is needed to complete the claim. Please be aware, you must file a claim within 30 days of loss.
For more information, visit the claims page on FaithVentures.com.
To access Faith Ventures 24/7 emergency assistance, call:
Things to know:
To report a Kidnap & Ransom claim, contact Control Risks in one of the following ways:
If you are calling from the U.S. and are unable to dial international numbers, call 800.831.1985 (There may be a short delay before this number activates.)
To report an ACE extended operations claim, please have the following information available:
You may send that information to ACE in one of the following ways:
ACE 24-Hour Emergency Response Executive Assistance Services
For emergency medical, personal, travel assistance, emergency political evacuation, and concierge services:
Brotherhood Mutual’s mission travel team is available to help you Monday through Friday, 8 a.m. – 4:30 p.m., EDT. Call 800.876.4994 for assistance during regular office hours.
Thank you for your interest in Brotherhood Mutual. We appreciate the opportunity to provide your church or other ministry with an insurance quote and will reply to your request as soon as possible.
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