Fairly and Compassionately

That’s how we handle claims

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How We'll Handle Your Claim

We pledge to walk with you, treating your claim fairly and compassionately. We’ll keep you up to date at every step, and if you have a question, we’ll make every reasonable effort to respond within one business day. Our adjusters are trained, experienced, and ready to serve your ministry throughout the claims process.

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Understanding Insurance

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Mission Travel Claims

What Type of Policy Do You Have?

Worldwide Liability — Brotherhood Mutual

You can initiate the claims process in one of the following ways:

  • Contact your Brotherhood Mutual insurance agent.
  • Call Brotherhood Mutual, toll-free, 877.511.1012.
  • Report your claim online.

Faith Ventures

To report a Faith Ventures travel medical claim, you may:

  • Email claims@faithventures.com
  • Call 877.865.6877

After initiating the claims process, you will receive an email within one to two business days with a claim number and further instructions, including what documentation is needed to complete the claim. Please be aware, you must file a claim within 30 days of loss.

For more information, visit the claims page on FaithVentures.com.

To access Faith Ventures 24/7 emergency assistance, call:

  • From within the U.S. or Canada, toll-free: 800.555.9095
  • From outside the U.S. or Canada, collect: 603.894.4710

Things to know:

  • Be sure to use the appropriate country code when calling (when calling the U.S., you will use 001).
  • Trained agents will offer you the help that you need, including arrangements for emergency evacuation, transportation to medical facilities, location of the nearest safest hospital, and additional services.
  • Locate your Insurance ID code for claims, found on the front of your Faith Ventures card. If you do not have your physical card with you or purchased an e-card only, please refer to your Faith Ventures Account email to view your e-card with your ID code. Contact Faith Ventures for help.

Kidnap & Ransom

To report a Kidnap & Ransom claim, contact Control Risks in one of the following ways:

  • International number: 44.20.7939.8900 (24 hrs.)
  • From the U.S., this number becomes: 011.44.20.7939.8900

If you are calling from the U.S. and are unable to dial international numbers, call 800.831.1985 (There may be a short delay before this number activates.)


Extended Operations — ACE

To report an ACE extended operations claim, please have the following information available:

  • Policyholder name
  • Policy number
  • Type of loss
  • Date of event
  • Description of loss
  • Insured contact name and details (phone, email, etc.)
  • Third part contact name and details (phone, email, etc.)
  • Any other pertinent information

You may send that information to ACE in one of the following ways:

  • Email ACEClaimsFirstNotice@acegroup.com (for new claim reporting only)
  • Fax 877.395.0131 (toll-free)
  • Phone 800.433.0385 (during business hours); 800.523.9254 (after hours)

ACE 24-Hour Emergency Response Executive Assistance Services
For emergency medical, personal, travel assistance, emergency political evacuation, and concierge services:

  • Executive Assistance, toll-free, inside U.S. and Canada: 800.766.8206
  • Executive Assistance, toll-free, outside U.S. and Canada: IDD.800.0200.8888
  • Executive Assistance collect calls outside the U.S. and Canada: 1.202.659.7777
  • Where toll-free or collect calls are not available (outside the U.S. and Canada): IDD.1.202.659.7777

Not sure what type of claim you need to file?

Brotherhood Mutual’s mission travel team is available to help you Monday through Friday, 8 a.m. – 4:30 p.m., EDT. Call 800.876.4994 for assistance during regular office hours.